Humber/Ontario Real Estate Course 3 Exam Practice

Which duty is NOT owed to both clients and customers under REBBA?

1. Advise clients and customers to seek assistance from others when necessary.

2. Ensure accurate information is given to both clients and customers.

3. Protect and promote the interests of clients and customers.

4. Provide risk assessment services as part of client obligations.

5. Treat both clients and customers with fairness and honesty.

6. Verify all client information through independent means.

The correct answer is: Advise clients and customers to seek assistance from others when necessary.

The chosen answer identifies a duty that is not universally applicable to both clients and customers under the Real Estate and Business Brokers Act (REBBA). The distinction lies in the nature of the relationship: clients have a formal relationship with the real estate professional, which entails a higher level of care and duties typically associated with fiduciary responsibilities. In the context of the responsibilities under REBBA, while it is a good practice to advise individuals to seek additional assistance, this obligation is primarily directed towards clients, who receive a tailored level of support and guidance. Customers, on the other hand, do not engage in the same type of fiduciary relationship and are entitled to different types of service. Therefore, the duty to advise on seeking assistance is more associated with clients and does not extend in the same way to customers. This nuanced understanding highlights that all other duties listed, such as ensuring accurate information, protecting interests, providing fair treatment, and verifying information, apply equally to both clients and customers, reflecting the overarching ethical standards and obligations set forth by REBBA regarding these relationships in real estate transactions.