Humber/Ontario Real Estate Course 3 Exam Practice

Which action is inappropriate for an agent representing a buyer post-transaction?

1. Advising the buyer to directly contact the previous owner.

2. Suggesting that issues post-transaction are normal and not remedial.

3. Directing buyer inquiries to the listing agent’s brokerage.

4. Attempting to resolve discrepancies by consulting with the listing agent.

5. Contacting legal representatives to review purchase terms.

6. Ignoring post-transaction complaints.

The correct answer is: Suggesting that issues post-transaction are normal and not remedial.

The choice about suggesting that issues post-transaction are normal and not remedial is inappropriate for an agent representing a buyer because it undermines the buyer's rights and the obligation of the agent to represent the buyer's best interests. Real estate transactions can lead to various issues after the sale, and it is essential that the agent acknowledges these problems rather than dismiss them as typical. The agent's role includes ensuring that the buyer understands their options for addressing any post-transaction concerns, such as warranty claims or necessary repairs. By downplaying or normalizing these issues, the agent may fail to provide the necessary support and guidance that the buyer needs to effectively deal with potential problems, which can lead to dissatisfaction and harm the professional relationship. In contrast, the other actions listed may involve appropriate levels of communication and responsiveness to the buyer's needs. For example, directing inquiries to the listing agent’s brokerage or contacting legal representatives can be seen as proactive steps to facilitate resolutions and ensure that the buyer's concerns are formally addressed. Ignoring post-transaction complaints, on the other hand, would neglect the responsibility of the agent to support the buyer, but it is not as fundamentally misaligned with ethical obligations as misleading the buyer about their concerns.