Humber/Ontario Real Estate Course 3 Exam Practice

What is the expected action for a salesperson if a client finds a showing unworthy and wants to cancel remaining showings?

1. Disregard client’s feedback and continue with the scheduled showings.

2. Respect the request and discontinue the day’s showings.

3. Discuss the clients' feedback, re-qualify them, and adjust the schedule if suitable.

4. Suggest a reevaluation of client’s expectations and connect later.

5. Encourage clients to revisit the first property for a different perspective.

6. Propose new potential properties to visit immediately.

The correct answer is: Discuss the clients' feedback, re-qualify them, and adjust the schedule if suitable.

Choosing to discuss the client's feedback, re-qualify them, and adjust the schedule if suitable demonstrates a professional and client-centric approach to real estate sales. This option indicates that the salesperson acknowledges the client's feelings and recognizes the importance of understanding their preferences and expectations. It engages the client in the process, allowing them to express what they found unworthy about the showing, which can provide valuable insight for the salesperson. By re-qualifying the client, the salesperson can gain a deeper understanding of their needs and refine the search to align more closely with the client's criteria. Adjusting the schedule based on this feedback ensures that future showings are more likely to meet the client's standards, potentially leading to a more successful outcome. This approach fosters trust and rapport, which are key elements in real estate transactions. Other choices might fail to adequately address the client's feelings or could push unnecessary showings, which could damage the working relationship. Respecting client feedback is essential in maintaining client satisfaction and ensuring positive interactions moving forward.