Humber/Ontario Real Estate Course 3 Exam Practice

If clients suggest cancelling the remainder of property showings, what should the salesperson do?

1. Respect their wishes and cancel the rest of the showings.

2. Discuss feedback, re-qualify the clients, and continue if possible.

3. Recommend the clients rethink their preferences and contact later.

4. Advise revisiting the first property for a better impression.

5. Suggest a completely new set of properties to view.

6. Suggest a break before visiting the next properties.

The correct answer is: Discuss feedback, re-qualify the clients, and continue if possible.

When clients express a desire to cancel the remainder of property showings, a knowledgeable salesperson should prioritize understanding their concerns and preferences. Discussing feedback allows the salesperson to grasp what aspects of the current showings may not be meeting the client's expectations. This conversation serves to re-qualify the clients, ensuring that their needs and desires are accurately addressed. Continuing with showings, if feasible, can provide an opportunity to present properties that align more closely with the clients' preferences or offer alternative options they may not have initially considered. This approach demonstrates a commitment to the clients' satisfaction and assists in guiding them toward making informed decisions in the property search. Engaging in an open dialogue ensures that the clients feel heard and valued, which is crucial in a relationship-based industry like real estate. The focus on understanding and adjusting to the clients’ feedback helps pave the way for a positive outcome and allows for a constructive path forward in their property search journey.